Ryan Ell

Education

Professional Experience

Develop and support data and software solutions for our Senior Living Management Clients.

• Develop and manage custom web applications (Javascript, Python, SQL) and executive-level Power BI reports based on stakeholder requirements and feedback.
• Build API Integrations between third-party providers and custom client applications using Python and SQL.
• Automate and standardize manual reports, processes, and data audits/validations.
• Perform quality assurance and testing on software products and systems before their release and update.
• Develop SQL stored procedures and backend structure for legacy application modernization and newly developed applications
• Document tables, stored procedures, and systems used in various products and software (Power BI, Access, SQL, etc…)
• Create and update Pro Forma reports for retirement and assisted living facilities using proprietary budgeting software based on standards provided by stakeholders

• Trained and supervised new employees in standard operating procedures.
• Ensured team members successfully implemented projects and adhered to operating procedures.

• Implemented and managed corporate residential networks, phone, and TV system repairs, upgrades, and full overhauls for over 140 locations
• Successfully transitioned facility IT systems and accounts between management and ownership entities.
• Developed and implemented departmental processes and procedures.
• Consolidated and managed residential and business phone, internet, TV, and cell phone accounts

• Deployed 900+ remote support agents to workstations across over 130 locations
• Supported the implementation of a corporate office location change
• Researched and implemented new Project Management tools
• Researched functionality and usage of Power BI for report generation

Help customers have a pleasant shopping experince while maintaining a clean, fully stocked store

• Pushed products to shelves and rotated stock
• Unloaded trucks, back stocked coolers
• Provided speedy and respectful customer service
• Managed POS system and handled monetary transactions
• Fulfilled online orders
• Trained in multiple departments

Oversaw the utilization and access of Volunteer Connection (VCN), the official American Red Cross Volunteer management system

• Taught VCN to new volunteers
• Troubleshoot technical difficulties
• Managed a growing team
• Trained others in the responsibilities of the role of VCN Lead

Public relations and rule enforcement

• Enforced pool rules and regulations
• Performed light pool maintenance
• Patron management
• Instructor of learn to swim lessons

Customer management and sanitation

• Greeted and directed customers
• Processed transactions and issued reciepts
• Confirmed customer appointments and information via POS system
• Answered questions about services
• Maintained proper sanitation and enforced COVID-19 safety guidelines

Running Program Events and Teaching

• Taught scout skills and merit badge classes
• Showed high levels of enthusiasum
• Lived the Scout Oath and Law

Awards and Honors

Valedictorian
J.B. Castle High School, 2016

For maintaining a 4.0+ Gpa throughout attending J.B. Castle High School

The Rank of Eagle Scout
Boy Scouts of America: Aloha Council, November 15, 2015

Awarded for demonstrating leadership, Scout Spirit, and living the Scout Oath and Law